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Ward Clerk

Band 2

Main area
317 Ward 37 ICCU - FH
Grade
Band 2
Contract
Permanent
Hours
Part time - 23 hours per week
Job ref
317-2022-11-38-DR-C
Site
Freeman Hospital
Town
317 01 Freeman Hospital
Salary
£18,870 - £19,918 pro rata
Salary period
Yearly
Closing
27/06/2022 23:59
Interview date
07/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

An exciting opportunity has arisen for a highly motivated individual to become a member of our Integrated Critical Care team.  We are looking for an enthusiastic, motivated and skilled ward clerk to join the team. The successful candidate will possess excellent management and leadership skills working in a close 3/4 person team as well as interacting with a large number of Multidisciplinary groups.

The Ward Clerks are based at the reception desk located externally to the Critical Care unit where the successful candidate will spend most of their time in a very busy and dynamic area.  You will promote an environment conducive to good communication welcoming all visitors to our purpose built Critical Care unit combining 10 Intensive Care beds and 12 High Dependency beds which are used flexibly to the service and patient needs.  

You would be required to work independently as well as part of a team enjoying the hustle and bustle with numerous interruptions and quick changes in prioritising workload. 

Shift pattern will be 07:15-19:45 Monday- Sunday including Bank Holidays 

  • Interview Date 7 July 2022 
  • 23 hours/week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

This role incorporates covering the Critical Care reception area,  dealing with patient relatives and visitors to the unit, telephone enquiries, computer data input, working in Trust computer programmes including E-record, WardWatcher, Schapp, and Allocate Healthroster 11 ensuring data protection is complied with,  monitoring and ordering department stock items.   You will also support the secretarial team in supporting the Critical Care Consultants, Matron and nursing staff as well as interacting with a large number of Multidisciplinary team members. 

The successful candidate will possess excellent communication and interpersonal skills, effective organisation and time management skills and have a good standard of English, grammar, punctuation and spelling at GCSE or equivalent level.  

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
  • Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
  • Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
  • To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).Ensuring PAS system is up to date and accurate.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

Person specification

Qualifications & Education

Essential criteria
  • NVQ 2 level qualification / experience

Qualifications & Education

Essential criteria
  • Minimum of 4 GCSEs, Level A-C, including English Language, or equivalent level qualification or relevant experience.

Qualifications & Education

Essential criteria
  • Good standard of English at GCSE or equivalent level

Qualifications & Education

Essential criteria
  • Basic IT skills

Skills & Abilities

Essential criteria
  • Basic IT skills
  • Ability to communicate with members of the public and healthcare providers.
  • Able to work effectively alone or part of the multidisciplinary team
  • Effective organisation and time management skills

Values I Behavioural I Attitudes

Essential criteria
  • Presents self as courteous, respectful and helpful

Desirable

Essential criteria
  • Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent
  • Previous experience working within the NHS
  • Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Linda Sime
Job title
Admin Manager
Email address
Linda.Sime1@nhs.net
Telephone number
0191 2231059