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Clerical Officer

Band 2

Main area
317 Community Podiatry
Grade
Band 2
Contract
Permanent
Hours
Part time - 24 hours per week
Job ref
317-2022-22-046
Site
Geoffrey Rhodes Centre
Town
317 Geoffrey Rhodes Centre
Salary
£18,870 - £19,918 pro rata
Salary period
Yearly
Closing
27/06/2022 23:59
Interview date
13/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

An exciting opportunity has arisen for a Clerical Officer to join Newcastle Podiatry department based at Geoffrey Rhodes Health Centre. The post is suitable for an individual wishing to work as part of a team providing care to a large caseload of patients with foot health problems.

The role is varied and will include considerable communication with patients, families and other clinical staff. The successful candidate may also be required to work at different sites across the city, supporting the clinical podiatry teams as required.

  • Interview Date 13/07/2022
  • 24 Hours/Week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

 

 

Main duties of the job

The post holder will provide various admin and clerical support to admin and clinical colleagues in the Podiatry department, and there will be an element of reception duties as part of the post.

Tasks will be delegated from members of the admin team in relation to registering patients on system one software, and booking and cancelling appointments.

Applicants must have excellent communication skills with a pleasant welcoming personality to manage patient related telephone queries.  Good IT and organizational skills are essential.

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • To provide a high standard of support to the Newcastle Community Podiatry Department.
  • To use SystmOne to ensure appointment requests are responded to in a professional, confidential and efficient manner.
  • Provide cross cover with the other administrative colleagues in the Podiatry department when required on a shared basis to ensure the smooth running of the service.
  • To be an effective part of the team contributing to the departmental objectives.
  • To communicate directly with members of the public and other services.
  • To abide by trust policies and procedures.

Person specification

KNOWLEDGE

Essential criteria
  • Office procedures
Desirable criteria
  • NHS experience

SKILLS

Essential criteria
  • Customer Care skills
  • Awareness of the need for confidentiality at all times
  • Working as part of a team
  • Working with minimum supervision using own initiative
  • Ability to work within a changing environment
  • Keyboard skills
Desirable criteria
  • Knowledge of computerised scheduling systems

EXPERIENCE

Essential criteria
  • Good standard of General Education
  • Reception experience
Desirable criteria
  • Awareness of NHS policies and procedures

QUALIFICATIONS

Essential criteria
  • GCSE or equivalent qualification / experience
  • Microsoft Office IT packages

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Documents to download

Apply online now

Further details / informal visits contact

Name
Kim Robson
Job title
Admin Manager
Email address
Kim.robson1@nhs.net
Telephone number
0191 2823429