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The Newcastle upon Tyne Hospitals NHS Foundation Trust logo
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Outpatient Supervisor

Band 3

Main area
317 Appointment Booking Centre - Regent Point
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
317-2022-21-22-DR-B
Site
Regent Point
Town
317 Regent Point
Salary
£20,330 - £21,777 per annum
Salary period
Yearly
Closing
27/06/2022 23:59
Interview date
06/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

An exciting opportunity has arisen for an experienced Outpatient Supervisor who is organised, flexible, enthusiastic and well-motivated to take on this role in our Appointment Booking Centre.  You must be capable of working in a busy and challenging environment. 

You will work closely with the Outpatient Team Leaders and will be responsible for the day to day supervision and training of the Outpatient Clerks.  You will support the provision of an efficient administration service within the Appointment Booking Centre.

  • Interview Date 6 July 2022
  • 37 Hours 30 Minutes/Week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

Main duties of the job

To join our team, you must be committed to the delivery of a first class administrative service.  As well as having excellent organisational, communication and interpersonal skills.  Previous experience working in a supervisory role along with knowledge of eRecord would be advantageous along with knowledge of Trust policies and procedures.  Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained. 

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient departments and Appointment Booking Centre, maintaining a level of efficiency to meet the needs of the outpatient service.

 

 

Person specification

Qualifications & Education

Essential criteria
  • NVQ 3 or equivalent qualification / experience

Knowledge & Experience

Essential criteria
  • • Knowledge of Policies and Procedures appertaining to OPD
  • • Knowledge of NHS Guidelines
  • • Experience of the functionality of the Patient Administration System (PAS) and eReferral system
  • • Understanding of confidentiality issues
  • • Understanding of the data protection act 1998
Desirable criteria
  • • Knowledge of the Department of Health initiatives
  • • Knowledge of Trust policies and procedures

Skills & Abilities

Essential criteria
  • • Ability to supervise and train a small staff team Excellent communication and interpersonal skills
  • • Organisational and leadership skills
  • • IT Skills
Desirable criteria
  • • Training skills
  • • Previous supervisory skills

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicola Cundall
Job title
Appointment Centre Co-ordinator
Email address
nicola.cundall@nhs.net
Telephone number
0191 2448638