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Team Administrator

Band 3

Main area
317 Community Paediatrics Speech Therapy
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
317-2022-24-39-DR
Site
Regent Point
Town
317 Regent Point
Salary
£20,330 - £21,777 per annum
Salary period
Yearly
Closing
Today at 23:59
Interview date
06/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

To provide administration to the paediatric speech & language therapy service.

The role is Full time based at Regent Point in Gosforth.

We are particularly interested in applicants who have previous NHS administration experience who are familiar with System One.

  • Interview Date: 6th July 2022
  • 37 hours, 30 minutes/week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

Main duties of the job

Key tasks are:

  • Use of System One, our electronic patient record.
  • Word processing, distribution and filing of documents.
  • Regular use of email, answering telephone enquiries, arranging appointments.

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • To work as part of the Paediatric Speech and Language Therapy (SLT) department administrative team, including word processing, updating System One, distribution and filing of documents, answering telephone queries and arranging appointments.
  • To liaise with other professional organisations to ensure effective communication within the multi-disciplinary team (MDT).
  • To be the first contact in dealing with complaints or queries.
  • To support the Team Administrator in the development of new methods of working.
  • To ensure the continued running of the office in the absence of the Team Administrator.

Person specification

Qualifications

Essential criteria
  • RSA 2 or equivalent qualification / experience
  • European Computer Driving Licence or equivalent
Desirable criteria
  • RSA 3 or equivalent qualification / experience

Knowledge

Essential criteria
  • Significant office experience
  • Proficient user of Microsoft Office
  • Knowledge of a range of office practices and procedures
  • Understanding of confidentiality
  • Telephone contact in professional/confidential environment
  • Experience of working without direct supervision
  • Experience of working in an environment where interruptions are frequent
  • Good standard of general education
Desirable criteria
  • Understanding of medical terminology
  • Understanding of the systems of working within the NHS
  • Awareness of policies and procedures of the Trust
  • Working within a NHS clinical team

Skills

Essential criteria
  • Advanced keyboard skills
  • Excellent communication skills
  • Good organisation and time management skills
  • Ability to multi task, prioritise under pressure and meet deadlines
  • Ability to work collaboratively as part of a team

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gavin Stockman-Brown
Job title
Admin Manager
Email address
gavin.stockman-brown@nhs.net
Telephone number
0191 282432085