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Receptionist/Admissions Clerk

Band 2

Main area
317 Antenatal Clinic Administration - RVI
Grade
Band 2
Contract
Permanent
Hours
Part time - set patterns, flexibility needed
Job ref
317-2022-25-22-DR
Site
Royal Victoria Infirmary
Town
317 02 Royal Victoria Infirmary
Salary
£18,870 - £19,918 pro rata
Salary period
Yearly
Closing
Today at 23:59
Interview date
05/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

We are excited to recruit  into new Administration opportunities within Women's Services to support our Clinic and Ward areas.

  • Interview Date 05/07/2022
  • Various part time Hours/Week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

Main duties of the job

We invite enthusiastic individuals with excellent computer literacy skills to apply to join the Administration Team to support with all elements of pathway administration -  registering patients on to the system, making appointments, taking calls and supporting with reception duties are all part of a typical days' work - along with other tasks allocated on a roster basis.

We welcome those who enjoy to work within a team, though are able to manage their own workload - a 4-week training plan provided with time to shadow duties being performed and demonstrate your learning.

 

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • To provide and maintain an efficient and reliable 24 hour admissions service for women attending the Maternity Unit.
  • To provide an efficient out-patient service for women attend the Maternity Assessment Unit for urgent out-patient and day case care.
  • To ensure patient documents are prepared and delivered to the maternity unit in a timely manner.
  • To provide admissions information to patients, relatives and staff.
  • To deal with telephone enquires promptly.
  • To provide assistance and guidance to the patients/visitors on arrival to the hospital. 

Person specification

Qualifications

Essential criteria
  • GCSE stand of education or equivalent qualification / experience

Skills

Essential criteria
  • Organisational skills
  • Excellent communications skills
Desirable criteria
  • Data input/keyboard skills
  • ECDL

Experience

Essential criteria
  • Experience of reception of administrative duties
Desirable criteria
  • Medical records PAS

Knowledge

Essential criteria
  • Awareness of confidentiality
  • Knowledge of receptionist’s role and clerical procedures.
Desirable criteria
  • NHS environment

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Barratt
Job title
Directorate Administration Manager
Email address
gemma.barratt1@nhs.net
Telephone number
0191 2825868
Additional information

Jane Cuthberston - Office Manager - 0191 2825846

Kathryn Cawthorn/Savannah Power - Senior Receptionist- 0191 2829914