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Admin Support (Neonatal Transport Service)

Band 2

Main area
317 Neonatal Transport Service - RVI
Grade
Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (3 X 10 hour shifts per week (including weekdays, weekends & bank holidays))
Job ref
317-2022-22-12-DR-A
Site
Royal Victoria Infirmary
Town
317 02 Royal Victoria Infirmary
Salary
£18,870 - £19,918 pro rata
Salary period
Yearly
Closing
03/07/2022 23:59
Interview date
11/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

We are delighted to be able to offer an opportunity for a highly motivated individual with the necessary skills & enthusiasm to work in the role of Admin Support to the Northern Neonatal Transport Service (NNeTS). Candidates will also join & make a contribution to a well-integrated team providing tertiary neonatal care.

Previous applicants need not apply 

  • Interview Date 11/07/2022
  • 30 Hours/Week Shift times are 08.00am until 1900pm, covering weekdays, weekends & bank holidays.
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

 

Main duties of the job

The Northern Neonatal Network operates a stand-alone Neonatal Transport Service (NNeTS) that is based at the Royal Victoria Infirmary (RVI), Newcastle.

The successful candidate will work as part of the NNeTS administration team , having responsibility for the daily administrative activities of the service. 

 

 

 

 

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest & most successful teaching NHS foundation trusts in the country, with over 18,000 staff & an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, & innovation in medical research regionally, nationally & internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare & complex medical, surgical & neurological conditions, cancers & genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality & diversity & recognise the benefit in providing an inclusive environment. We value & respect the diversity of our employees & aim to recruit a workforce which reflects the communities we serve, & is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage & civil partnership, pregnancy & maternity & in particular those from under- represented groups.

Detailed job description and main responsibilities

  • To work as part of an administration team, responsible for the daily administrative activities of the Northern Neonatal Transfer Service (NNeTS). 
  • To answer all calls that come in via the NNeTS hotline & take referrals & where applicable facilitate conference calling.
  • To respond to all emergency calls & contact appropriate personnel.
  • To establish the Reginal cot status twice daily.
  • To provide & maintain an efficient & effective administration service to the transport team.
  • Contribute to the delivery of a consistently high standard of patient care as part of the multidisciplinary team.
  • Ensures appropriate documents are available for multidisciplinary team meetings.
  • To ensure that case notes are correctly maintained following departmental guidelines & compliance with legislation (Caldicot Guidelines etc).

 

Person specification

KNOWLEDGE

Essential criteria
  • Keyboard and data entry skills
  • Excellent telephone manner

SKILLS

Essential criteria
  • Good organisational skills
  • Excellent communications skills
  • Ability to work unsupervised

EXPERIENCE

Desirable criteria
  • BT or equivalent trained operator experience
  • Knowledge / experience of Microsoft programmes including word, excel & outlook
  • Previous NHS experience

QUALIFICATIONS

Essential criteria
  • Minimum of 3 GCSE grade C or above of which one must be English Language or equivalent qualification / experience

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Laura Robson
Job title
Clinical Educator
Email address
laura.robson11@nhs.net
Telephone number
0191 2825203