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The Newcastle upon Tyne Hospitals NHS Foundation Trust logo
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Waiting List Clerk

Band 2

Main area
317 Plastics Waiting List Office - RVI
Grade
Band 2
Contract
Permanent
Hours
Part time - 15 hours per week (Thursday and Friday 7.5 hours each day)
Job ref
317-2022-18-47-DR-A
Site
Royal Victoria Infirmary
Town
317 02 Royal Victoria Infirmary
Salary
£18,870 - £19,918 pro rata
Salary period
Yearly
Closing
Today at 23:59
Interview date
22/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

The Plastics and Reconstructive Surgery & Dermatology Departments are based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.

  • Interview Date 22 July 2022
  • 15 hours/week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

Main duties of the job

The department is excited to be able to offer the opportunity for a reliable, enthusiastic, hardworking waiting list clerk. You will work alongside the waiting list team and other administrative teams. The role of waiting list clerk will include dealing with telephone queries from patients and colleagues, adding patients onto the waiting list using Trust's electronic patient administration system amongst other general office duties.

You should be able to integrate well with the existing team, be flexible in supporting the functions of the department and have a genuine desire to contribute to providing a quality service for patients.

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • Support the Waiting List Coordinators to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
  • Assist in the management of admissions in order to maximise theatre utilisation, thereby making the best use of theatre capacity.
  • Assist in the organisation of waiting lists to ensure that maximum waiting time targets are met and patient choice is not compromised.

Person specification

SKILLS

Essential criteria
  • Good communication and interpersonal skills
  • High Level of Accuracy
  • Excellent Organisational Skills
  • Ability to prioritise workload

EXPERIENCE

Essential criteria
  • Previous PAS experience
Desirable criteria
  • Previous experience in Plastic Surgery
  • Previous NHS experience

QUALIFICATIONS

Essential criteria
  • ECDL or equivalent experience

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Documents to download

Apply online now

Further details / informal visits contact

Name
Moira Hinchan
Job title
Waiting List Co-ordinator
Email address
Moira.Hinchan@nhs.net
Telephone number
0191 282 6512