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Receptionist/ Clerical Officer

Band 2

Main area
317 Radiology Administration - Corporate
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday 8.30 – 17.00)
Job ref
317-2022-03-42-DR-D
Site
Royal Victoria Infirmary
Town
317 02 Royal Victoria Infirmary
Salary
£18,870 - £19,918 per annum
Salary period
Yearly
Closing
Today at 23:59
Interview date
08/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

We are looking for a highly motivated Receptionist/Clerical Officer to work within the Radiology Department at the Royal Victoria Infirmary. Working under the supervision of the Radiology Office Manager. 

  • Interview date: 8 July 2022
  • 37 hours 30 minutes/week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19

Main duties of the job

The post holder will be responsible for the accurate registration, monitoring and updating of radiology requests ensuring these are accurately recorded and distributed to the booking teams and senior staff. The post holder will also undertake a range of duties to ensure the provision of an efficient reception service on an ad hoc basis. 

The candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
  • To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
  • The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
  • To participate in all aspects of the administration service within Radiology.
  • To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
  • To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action. 

Person specification

Knowledge

Essential criteria
  • Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
  • A good standard of grammar, punctuation and spelling

Knowledge

Essential criteria
  • Basic IT knowledge
  • Knowledge/ appreciation of data protection

Experience

Essential criteria
  • Previous experience of reception in a comparable organisation

Experience

Essential criteria
  • Experience of general office/reception procedure
  • Experienced in providing a service to members of the public

Skill

Essential criteria
  • Effective interpersonal/ communicative skills – able to relate to patients and a multidisciplinary staff

Skill

Essential criteria
  • Keyboard skills to RSA II standard or equivalent experience

Skill

Essential criteria
  • Basic numeracy skills

Skill

Essential criteria
  • Ability to prioritise/ demonstrate organisational skills
  • Ability to multi task

All Desirable Criteria

Desirable criteria
  • Good level of general education
  • IT qualification (ECDL etc)
  • NVQ level 2 qualification.
  • Previous NHS administration experience
  • Previous RIS experience
  • An awareness of training requirements for personal development in post.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Henry
Job title
Radiology Office Manager
Email address
joanne.henry9@nhs.net
Telephone number
01912826943