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Communications Officer

Band 5

Main area
317 LCRN Engagement 570014
Grade
Band 5
Contract
Fixed term: 19 months (1st August 2022- 31st March 2024)
Hours
Full time - 37.5 hours per week
Job ref
317-2022-23-004
Site
Trustwide
Town
317 Trustwide
Salary
£25,655 - £31,534 per annum
Salary period
Yearly
Closing
05/07/2022 23:59
Interview date
19/07/2022

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

Are you a communications professional who wants to play a part in improving health and social care?  Could you help us to improve the way we share information about health and social care research with the public and interested organisations across the region?

Would you like to join a forward thinking organisation, whose aim is to maximise opportunities for members of the public and health and care staff to take part in research, plus supporting our commercial partners to deliver their studies?  We aim to make the North East and North Cumbria the best place to deliver health and social care research.

The Clinical Research Network in the North East and North Cumbria are looking for an enthusiastic and innovative Communications Officer who can help us deliver our communications across the wide ranging and diverse work we do.  The role will help the Network staff to promote the benefits of health and care research and deliver our messages across a complex and challenging environment.  The Communications Officer will work with the Senior Communications Manager to deliver a comprehensive communications service to support our work and that of our health and care partners, valuing the input from patients and members of the public.

  • Interview Date 19/07/2022
  • 37 Hours 30 Minutes/Week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

 

Main duties of the job

As a member of the Engagement Team in the Clinical Research Network North East and North Cumbria (CRN NENC), you will work with the Senior Communications Manager and alongside the Patient and Public Involvement and Engagement (PPIE) Manager.  You will also work with the Patient Recruitment Centre (PRC) staff and our research partners across the region, to support their research communications needs.

The postholder will support the Network staff by advising on communications options for sharing their work internally and externally; designing communications materials and writing content for bulletins, websites and social media.   The Communications Manager will support the Senior Communications Manager to deliver communication plans for strategic workstreams.  The role includes working with research teams, Research and Development staff and communications staff in organisations involved in health and care research (including commercial partners), to deliver joined up communications campaigns. 

Day to day work will include planning and delivering promotional campaigns for studies, brand management and research engagement. This work includes liaison with NIHR partners, regionally and nationally, and a wide range of stakeholders, to ensure a consistent approach across all areas of activity. Regular travel across the region is expected to manage events, meet research teams and study participants, in person meetings with staff in the CRN and attendance on video conference calls.

 

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • To effectively present the NIHR CRN North East and North Cumbria (CRN NENC) to a wide variety of internal and external professional and lay audiences via a range of online and offline communication channels.
  • Ensure communications activity is in line with the NIHR CRN’s national marketing and communication strategies. The role holder will produce high-quality communications materials and reports to
    deliver key CRN NENC information to identified audiences, including writing, editing, proofing and production of a wide range of communications materials.
  • Production of written materials including press releases, case studies and news articles.
  • To support the development and management of the digital communications activities including websites and social media.
  • Develop and maintain the CRN NENC’s Customer Relationship Management (CRM) system to support internal and external engagement.
  • Provide support in the delivery of events, conferences and seminars on behalf of the CRN NENC.
  • To support the introduction, adoption and improvement of communications systems throughout the CRN NENC and work with the Partner Organisations, Higher Education Institutions and other stakeholders to collate and disseminate high quality, accurate and up to date information and key data.
  • Be a proactive member of the Engagement Team, providing support and specialist advice to the senior management team, core team members, NIHR clinical investigators, Partner Organisation R&D Directors and managers and other relevant CRN NENC stakeholders.
  • Liaise with Partner Organisation, NIHR partners and other external stakeholder communications staff, to ensure a joined up release of news.

We invite applications from people with excellent interpersonal and presentation skills, and the ability to influence across organisational boundaries. Applicants need to prioritise competing workloads and deliver results to tight timelines. We work in a digital environment, and applicants will manage our digital media presence and content.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.

Person specification

QUALIFICATIONS

Essential criteria
  • Degree Level or equivalent qualification in relevant subject/area or equivalent experience

KNOWLEDGE

Essential criteria
  • Proven experience using a range of online and offline communications tools and channels
Desirable criteria
  • Knowledge of the clinical research environment and stakeholders
  • Knowledge of creative software packages such as Adobe Creative Suite

SKILLS

Essential criteria
  • Excellent written and oral communication skills
  • Excellent interpersonal and communication skills
  • Excellent project management and organisation skills
  • Ability to effectively interact with and influence a diverse range of people
Desirable criteria
  • Ability to contribute to a team approach and proven experience of working as part of a multi-disciplinary team
  • Strong presentations skills
  • Adaptable/flexible approach to work

EXPERIENCE

Essential criteria
  • Experience of collating, analysing and effectively communicating a range of complex data to a variety of audiences
Desirable criteria
  • Experience of writing content for a variety of communications channels and audiences

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Stonewall Gold 2022

Documents to download

Apply online now

Further details / informal visits contact

Name
Justine Smith
Job title
Senior Strategic Manager
Email address
Justine.smith@nihr.ac.uk
Telephone number
07775012050